Privacy Policy
Effective January 1, 2026
Craftsman Escondido Concrete and Masonry, escondidoconcreteandmasonry.com, quotes@escondidoconcreteandmasonry.com
Who this policy covers
This policy explains how Craftsman Escondido Concrete and Masonry handles the information you share with us through this website. We're a masonry contractor in Escondido, CA, and we do concrete and masonry work for homeowners in Escondido and the cities around it.
It covers our home page and every other page on this site, along with the contact form and any message you send us from here. It doesn't cover other websites we link to, because those sites have their own policies.
What information we collect
When you fill out our contact form or email us, we collect what you choose to give us. That's usually your name, phone number, email address, the address of the job and a description of the work you have in mind, sometimes with photos.
When you call us at (760) 546-4075, we may write down your name, number and the details of your project so we can follow up on your estimate.
When you visit the site, we and the services that run it may collect basic technical information automatically. This can include your device and browser type, the pages you looked at, how long you stayed and the general area you're browsing from. This information doesn't tell us who you are by name.
How the contact form works
Our contact form is hosted by an outside form service, so the details you type into it pass through that service before they reach us. That service handles your information under its own privacy terms, and we use it only to receive your request.
Please don't put payment card numbers, Social Security numbers or other sensitive details into the form, because we never need them to give you an estimate.
Cookies and analytics
Cookies are small files your browser stores so a site can remember things between visits. This site and the tools behind it may use cookies to keep pages working properly and to count visits.
We may use an analytics tool to see which pages people read and how they find us, so we can tell what's useful and what isn't. These reports are about visits in general, not about you personally.
You can block or delete cookies in your browser's settings. The site should still work, though some features may not behave the same way.
How we use your information
We use what you send us to answer your question, schedule an estimate, quote your job, do the work and follow up afterward. We may also use it to keep records of the jobs we've done, to meet legal and tax requirements and to protect against fraud or misuse of the site.
We don't sell your personal information, and we don't rent or trade it to anyone for their own marketing.
When we share it
We share your information only when we need to. That includes the services that host this site, run our form and handle our email and phone, plus suppliers or subcontractors on your job when they need an address or contact name to do their part.
We may also share information when the law requires it, or to protect our rights, our crew or the people we work for.
How long we keep it
We keep contact and job details for as long as we need them to answer you, finish your project and stand behind the work. After that, we keep records only as long as we need them for warranty questions, taxes, insurance or other legal reasons.
Requests that don't turn into a job are usually cleared out once they're no longer useful. Analytics data is kept according to the settings of the tool that collects it.
How we protect it
We use reputable services and keep access to customer information limited to the people who need it to do the job. No website or email system is completely secure, though, so we can't promise that information sent over the internet will never be intercepted.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you at any time.
If you live in California, state privacy law may give you additional rights over your personal information. Send us your request and we'll respond within the time the law allows. We won't treat you differently for asking.
We may need to confirm who you are before we act on a request, so that we don't hand someone else's information to the wrong person.
Children's privacy
This site is meant for adults who are planning work on a property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and if you keep using the site after a change, that means you accept the updated policy.
How to reach us about privacy
If you have a question or a concern about your information, call us at (760) 546-4075 or use our contact page. We're available Mon–Fri: 6 AM–11 PM and Sat–Sun: 7 AM–11 PM, and you can expect a reply within 1 business day.
To learn more about who we are and how we work, visit our About page.